It's green lights up ahead for The Chelmsford
2017 gets off to a great start as today the Care Quality Commission (CQC) published its report of The Chelmsford following an inspection in September 2016 rating us overall as “Good.”
Jill Norman, Hospital Manager at The Chelmsford, said “We are delighted that the CQC has rated us ‘good’ overall and also thrilled for the ‘Outstanding’ rating for being responsive to our patients’ needs. We pride ourselves in looking after our patients as we would a member of our family and strive to achieve the highest standards of care. We have achieved this status, not only as individuals but as a cohesive and caring team working together to enhance patient safety.”
The inspection focused on two main areas, Surgery and Outpatients & Diagnostics. Within these areas, five key questions were assessed; Are they Safe, Effective, Caring, Responsive and Well-led. The Chelmsford was rated as ‘Outstanding’ for the question ‘Are they responsive to people’s needs?’ and ‘good’ for safe, effective, caring and well-led.
Some of our outstanding comments for ‘Are they responsive?’ were;
- The service was planned and delivered to meet the needs of patients’.
- The hospital does not have a waiting list and have no issues with patient flow.
- There was a complaints procedure in place and staff had feedback on complaints received to improve on processes.
During the inspection, the CQC had the opportunity to question both staff and patients visiting the hospital. This highlighted the following;
- Feedback from patients was incredibly positive, and our observations showed that patient’s needs were met, and they were cared for in a dignified and caring manner.
- There were examples of excellent multidisciplinary team and collaborative working observed between staff and with other providers.
- We were provided with evidence which showed excellent practice in relation to innovation and improvement of service provision.
The Chief Inspector of Hospitals commented on the overall inspection by the CQC at The Chelmsford. “The hospital had a positive incident reporting culture with good evidence of learning from incidents. Policies and procedures followed best practice guidance and mandatory training rates were 100%. There were good leadership processes and feedback from patients was consistently positive.”
We are extremely proud that our hard efforts to provide not just a safe but also a friendly environment for our patients is recognised.
If you would like to read the full published report from our inspection, please click here.